We're here if something's not right
Most questions are answered below. For anything else, email us directly and a real person will reply.
Email support: support@whencanieat.com
We read every message ourselves. Since there are no accounts, please tell us your device (iPhone or Android) and, if it's a purchase question, roughly when you subscribed, so we can help faster.
Frequently asked questions
Everything here is static and accurate to how the app actually works, no guessing.
What does WhenCanIEat actually do?
It's a fasting timer. You pick a schedule (16:8, 18:6, 20:4, OMAD, or a custom window), start your fast, and the app shows you a countdown to when your eating window opens, plus a count-up once it does. It also tracks your streak, day by day. That's the whole app.
Does it log food or count calories?
No. WhenCanIEat never asks what you eat, never counts calories or macros, and has no food diary. It also has no AI coach making suggestions. It only tracks time, when your fast started and when your window opens.
Where is my data stored?
On your device, only. WhenCanIEat has no servers, no accounts, and no analytics. Nothing about your fasting schedule or history is ever transmitted anywhere. See our full Privacy Policy for details.
How does the free trial work?
WhenCanIEat is free to download, and your first 2 fasts are completely free with the full app, nothing is feature-limited during the trial. That means every schedule including custom, Live Activity, Lock Screen and Home Screen widgets, unlimited history, streaks, and stats. There are no separate free and paid tiers to compare, everyone gets the same app. After your first 2 fasts, you subscribe to keep tracking. See the pricing section of the homepage.
How does the subscription pricing work?
After your first 2 free fasts, you choose $0.99 per month or $9.99 per year to keep tracking, whichever you prefer. The price is shown in full before you buy, and it stays the same every renewal, there's no hidden step-up pricing after an introductory period. Your store account sends a renewal reminder before each billing date, and the subscription renews automatically unless you cancel first. Full terms are in our Terms of Use.
How do I cancel my subscription?
Cancel any time from your store account, not from inside the app, since your subscription is billed through Apple or Google. On iPhone or iPad, open Settings, tap your name, then Subscriptions, and choose WhenCanIEat. On Android, open the Google Play Store app, tap your profile icon, then Payments & subscriptions, then Subscriptions, and choose WhenCanIEat. You'll keep access until the end of the period you already paid for.
How do I restore a purchase?
If you reinstalled the app or switched devices on the same App Store or Play Store account, open WhenCanIEat, go to the subscription screen, and tap Restore Purchase. Since there are no accounts, restoring is tied entirely to your store account, not to anything we store.
Do I need to create an account?
No. There is no sign-up, no login, and no profile. Open the app and start a fast. Your subscription is tied to your App Store or Play Store account, which is handled entirely by Apple or Google. We never collect anything ourselves.
How do I clear or reset my history?
You can clear individual entries or your full history from the History screen in the app. Since everything lives only on your device, deleting the app also permanently deletes your history. See Delete your data for the full picture.
I found a bug or have feedback, what do I do?
Email support@whencanieat.com with what happened and your device type. Since we don't collect analytics or crash reports automatically, details from you are the only way we find out.